Refund policy

Refund Policy

NRM ART takes great care to ensure every piece of artwork reaches you in excellent condition.

Made-to -order artwork

Many NRM ART products are produced specifically for your order, including your chosen artwork, size, material and finish. Where an item is made to your specifications or clearly personalised, the usual right to cancel or return simply because you have changed your mind may not apply.

Damaged, defective or incorrect orders

If your artwork arrives damaged, defective or you receive the wrong item, please contact NRM ART as soon as possible after delivery. Please include your order number and clear photographs of the item and packaging where possible so we can investigate.

Where appropriate, we will arrange a replacement, refund or other suitable resolution at no additional cost to you.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be cancelled once production has begun.

Returns

Please contact NRM ART before returning any item. Do not send products to our virtual business correspondence address unless we have specifically instructed you to do so.

We will provide the appropriate return instructions where a return is required.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy affects your statutory rights.

For all return, refund or order enquires, please contact NRM ART using the contact details provided on our website.